In this episode we cover 3 main points 1.) Why being in front of and in contact with your database right now is so important, 2.) The major breakdowns that real estate agents face that keep them from staying in front of their database, and 3.) The solutions for overcoming these breakdowns.  

The first main point is why being in front of and in contact with your database right now is so important. John Maxwell teaches that leadership is influence, nothing more, nothing less. To which I would add, sales is leadership nothing more nothing less. Those that are good at sales are good at leading others. Period. 

During times of crisis, leadership is needed more than ever. At the time of this recording, we are right in the middle of the COVID-19 global pandemic that is wreaking havoc on the health, wealth and overall well-being of people, communities and nations. 

The second main point is why agents don’t do this. At a time such as this many are concerned about reaching out to their database for fear that it is bad-timing to be making sales calls. Here are a couple of things to realize: Cody and I outline three questions that would be well received by any of your clients, especially now: 

  1. How are you?
  2. How is your family?
  3. Is there anything I can do to help you right now? 

These questions will be easy for you to ask and well-received by your clients. Additionally, if you’re genuine, patient, and curious in your approach, you’ll be able to peel the onion to find out ways that you can serve them that may or may not have anything to do with real estate. 

I shared the story of a client, Kip Craglow who, out of genuine concern for his hair stylist reached out to see how she was doing. He got a call a few days later from the hair stylist’s brother who needed to sell a townhome. That won’t happen every time, but it will happen. Even when it doesn’t happen, you’ll still be adding value to yourself and to others by reaching out in care and concern. 

The other part of why agents don’t reach out isn’t just because they don’t know what to say. It’s also because many don’t have a database. Or, it may be because many don’t have an organized database or a systematic way to communicate regularly.

The third main point is how to overcome what keeps us from staying in front of our people. Stay in your area of brilliance. You get paid as a real estate agent to build relationships of trust, to know the market well, and then to interpret the market for your clients in a way that is customized to their specific situations and goals. You do not get paid well when you try to be the web developer and the one turning all of the gears and levers. Yes, during this time you should absolutely get your systems in place. And when I say you should get them in place, that doesn’t mean that it should actually be YOU that does it for you.You should also find someone else who is expert at that to do it for you as opposed to you taking this time to learn a skill that isn’t as valuable as is the time you could be spending with your clients. 

For a great solution to this, be sure and go to or contact Cody directly at cody@luminary